Nebraska Community Blood Bank (NCBB.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1968. We are dedicated to connecting people who need life-saving blood with generous volunteers who give. Operating 4 donor centers and conducting dozens of blood drives each month, we are proud to be an independent nonprofit that supplies over 20 area hospitals and clinics with life-saving blood—from our community, for our community.

Summary:

This Client Relation Manager will be responsible for implementing NYBCe customer strategy that will maximize customer satisfaction and revenue growth.

Job Responsibilities:

• Identify business opportunities and meeting assigned sales goals by maintaining up-to-date knowledge of the blood banking and blood products industry, how competition is doing regarding specific customers, and where business markets are changing.
• Develop, improve, manage, and retain relationships with customers by conducting account reviews to identify new services requirements, obtain feedback on existing services and liaison with NYBCe operational and support departments.
• Develop and deliver effective sales presentations to enhance customer knowledge of all NYBCe products and services available to customers.
• In collaboration with Regional Manager, establish a strategic individualized business plan for sales growth with current and potential customers and sell additional products and services to current and potential customers.
• Maintain on-going relationships with customers.
• Grow and develop NYBCe’s position in the marketplace by building relationships and developing contacts for marketing purposes within hospitals.
• Ensure full knowledge of communications and messages being received by customers and focuses on ensuring messages are understood and precise.
• Partner with analytics to interpret and identify unexpected patterns and trends to forecast customer performance.
• Assist in managing the implementation of solutions, reporting and tracing issue resolution.

Education:

Bachelor’s Degree in business, sales management, marketing, or health administration or equivalent.

Experience:

Five years of direct experience in account management and direct sales in a competitive market.

Experience in healthcare, customer service, pharmaceuticals and or medical sales are preferred.

Other:

Valid Driver's License (Travel 20%)

Equivalent combination of education and experience may be considered.