Summary:

Perform liaison and support activities related to recruitment management of sponsors, coordinators and donors including administrative paperwork, sponsor and donor communications, data base queries, web searches, dissemination of daily collection performance, special event coverage, and distribution of drive media and promotional materials.

Schedule: Typically Monday - Friday business hours (typically 8am - 4:30pm; however this is flexible based on demand).

Job Responsibilities:

Coordinate communications between sponsors, coordinators, donors, recruitment representatives and the blood center. Serve as primary point of contact for the Donor Recruiters when they are not in the office and provides back-up and support coverage as needed.

• Answer and/or work with Account Managers to resolve general questions, recruitment issues, solve problems, and update/maintain donor
• Create and provide promotional materials to Account
• Communicate details and results with staff
• Uses software systems to produce queries, donor lists and other applicable reports to recruitment and management.
• Maintains accurate computer data entry, appointment schedules, and written records.
• Possesses a clear understanding of the donation process and donor deferral guidelines and procedures. Refers donor inquiries to appropriate personnel. Respects confidentiality regarding donor information and MBC’s materials
• Manage high school scholarship program
• Recruit blood donors at off-site events such as health fairs, sign up sessions or day of blood drives
• Helps with additional projects as needed

Provide support calling of donors for blood drives.

• Create call lists
• Provide support calling of donors for blood
• Supports donor calling efforts by following scripts 
• Presents a positive public image when speaking with donors
• Builds rapport with donors using effective listening
• Possesses a clear understanding of the donation process and donor deferral guidelines and procedures
• Refers donor inquiries to appropriate personnel
• Respects confidentiality regarding donor information and company materials
• Maintains confidentiality of donor data

The hourly rate for this position is between $20.00 - $23.00/hr.

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Education:  High school diploma or equivalent

Associates or Bachelor's Degree preferred

Experience: 2 years experience in customer service, sales, and/or administrative support

Demonstrated working knowledge of Microsoft Suite

Blood banking knowledge and customer service training preferred

Founded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit mbc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.